On or after January 1, 2023, follow the instructions below for Aetna to obtain the prescription from your doctor and refill your medication. NOTE: Be sure you have enough medication on hand during the transition period.
There are four ways you can transfer your maintenance prescriptions to Aetna:
- Online: Log in to aetna.com where you can order and track mail-order deliveries. You can also find information on medications, estimate costs and more.
- Phone: Use the phone number on your ID card to call Aetna, who will then call your doctor for all the required information. Be sure to let you doctor’s office know that Aetna will be calling.
- Mail: First, ask your doctor to write two prescriptions for your maintenance drug(s):
- A 30-day supply for you to fill at your local pharmacy to ensure you have enough medication during the transition period
- A 90-day supply (with three refills) for you to begin mail-order delivery through Aetna
Next, download and complete the Mail Service Order Form and mail it, along with your 90-day prescription, to Aetna at the return address noted on the form. Be sure to include information on your method of payment.
- Let your doctor take care of it: Your current doctor can help you arrange for CVS Caremark (a partner with Aetna) home delivery service:
- Online: Your doctor can submit your prescriptions using their e-prescribing service or by logging in to Aetna’s provider portal — availity.com.
- Fax: Your doctor can fax your prescription to (877) 270-3317. The cover sheet should include your member ID number, birthdate and mailing address. Note: Only your doctor can fax a prescription.
Beginning January 1, 2023: Register on the Aetna Member Portal
To learn about your prescription drug benefits and much more, register on the Aetna member portal for:
- Information and assistance about benefits coverage, eligibility and more
- Answers to questions about drugs and medications, as well as vitamins and supplements
- Help understanding your doctor’s instructions — service representatives will even follow up with your doctor for clarification, as needed
Follow these steps to register:
- Go to aetna.com.
- Select Member Login in the top-right corner.
- Select Register on the right side of the page.
- Follow the prompts to input your member ID and contact information.
- If you are a Medicare member, you must use your member ID provided by Aetna.
Save Money through Aetna Pharmacies
Although you can fill your prescriptions from any retail pharmacy, you’ll save money when you use an Aetna network pharmacy. Aetna network pharmacies include in-house pharmacies at:
- CVS
- Rite Aid
- Walgreens
- Walmart
- Sav-On
- Vons and Ralph’s Markets
- Costco
- Sam’s Club
Tools for Managing Your Medications
When you register on the Aetna member portal, you have access to prescription drug tools to help you manage your medications safely and effectively, while saving money. For details, refer to the Transition to Aetna Guide, which was recently mailed to your home.
Please contact LMU Human Resources at OpenEnrollment2023@lmu.edu with any questions.
