Dear Colleagues:
I apologize that the transition from Aetna to Anthem has not gone as smoothly as we had hoped for some members of our community. As a reminder, last week we shared resources about navigating these changes. Despite our efforts, many community members have not yet received their Anthem member ID cards, and I regret any inconvenience, anxiety, or frustration this midyear change may have caused you. Please note that Anthem coverage became active on June 1 as planned; but the reality on the ground is that some community members are experiencing uncertainty because of a lack of guidance or updates from our healthcare providers.
HR is here to support you, and we will help you overcome these temporary challenges. Please allow us the opportunity to advocate for and resolve your issues. This may include: (a) accessing your Anthem IDs (which members are receiving in the mail and are available now online at Anthem.com); (b) challenges accessing services; (c) difficulties with scheduled procedures or appointments.
- We have formed an Anthem Transition Community Care team in HR. For help with transition coverage issues, please contact Deep Malik, LMU Director of Benefits, who is working with several team members who are dedicated to responding rapidly to your inquiries and requests.
- Anthem Customer Service is available to verify your coverage and member identification information at 833.913.2236 (for Anthem HMO) and 800.888.8288 (for Anthem PPO & Health Save). You may also access many coverage resources using Anthem’s Sydney App by visiting anthem.com/ca and registering.
- Important information regarding deductibles and out of pocket maximum requirements can be found here.
Thank you for your continued patience and understanding. We always care about your health, we are in this together, and we want to work with you to make this right for you and your families.
Regards,
Rebecca
Rebecca Chandler
Vice President, Human Resources
